How can I track my order?
Learn how to track your Incense Falls order on our "How To Track Your Order" page.
How long is the shipping?
Due to the recent COVID-19 events the shipping of our orders have been delayed. For all orders we estimate that your order may take up to 30 days to process and be shipped. Once shipped your package will be received within 3~4 days depending on shipping country. We sincerely apologize for the delays and are working diligently to resolve this issue.
Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.
When will you ship my items?
Currently, all orders may take up to 30 days of processing with the current delays. In some case, if the products you order are more readily available, then your order would be processed in 4-5 days.
How much is shipping to my country?
Currently, shipping is only available to the U.S.
Unless explicitly noted, it will always be. If you're in a rush, please contact us at firstname.lastname@example.org and we'll send you the different Express Shipping quotes.
Do I have to pay duties and taxes?
We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being stuck at Customs. That being said, unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country.