Hey, my name is Fiona, the Customer Satisfaction Manager of Incense Falls.
It's no secret that the Coronavirus pandemic has had a profound impact on everyone's lives and businesses, and Incense Falls is no different.
Our artisans and supply chains that source our incense cones & burners have been affected. Some locations are deemed essential, some non-essential, I'll spare you the details.
I just wanted to let you know that although we are working tirelessly to get your orders out to you as quickly as we can, there will be inevitable shipping delays.
Don't worry, you'll get your order, and we are taking extra precautions to ensure that your orders are sanitized; just know that shipping may take longer than usual.
If you have any questions about your order, shipping times, anything at all, just send us an email at firstname.lastname@example.org, and someone from the team will get back to you during regular business hours.
Thank you so much for your patience and understanding throughout all of this, stay safe during these turbulent times.
Have a great day,
Customer Satisfaction Manager