Hey there, glad you've stopped in!
We just onboarded 17TRACK, a brand-new tracking system to make tracking your packages much easier.
Here's a breakdown of how to use this simple system:
1. Go to 17track.net/en, and click on the Orange 'I Agree' button.
2. Go to your email that you used to purchase from Incense Falls, and copy "Your Incense Falls order has shipped!" into the search bar. This will pull up the shipping confirmation email.
*If the email is not in your inbox, be sure to "drag" the email from either 'Spam' or 'Promotions' into your 'Inbox'. This is very important. If you don't do this, you won't be notified of shipping updates.
3. Copy the tracking number inside the Shipping Confirmation email and remember the carrier.
You can find your tracking number by following the image below.
In this example, the carrier is China Post, which can be found above your shipping address.
4. Go back to 17TRACK and paste that tracking number into the tracking box.
Once you paste your tracking number, click the Orange TRACK button right, as shown below.
5. Click the blue "Next" button on the next screen.
6. Then, select the carrier provided in the Shipping Confirmation email and click the blue 'Next' button.
7. Click the new blue "Next" button that appears.
8. Finally, click the red "X" at the bottom right hand corner of your screen.
That's it! The next screen will show you the history of your package and where it currently stands.
If you have any questions at all, just email us at firstname.lastname@example.org
Have a great day!
Customer Satisfaction Manager